Frequently Asked Questions

Everything you need to know about shopping with Koch & Co.

What are your standard shipping times and costs?

We offer nationwide shipping with delivery typically taking 3-7 business days. Shipping costs are calculated at checkout based on your location and the weight of your order.

What is your return policy for damaged or incorrect items?

If you receive a damaged or incorrect product, please contact our customer service team within 7 days of delivery to arrange a replacement or full refund.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.

Do you offer wholesale pricing for bulk business orders?

Yes, we provide competitive wholesale rates for registered businesses and bulk purchases. Please apply for a trade account via our website to access professional pricing.

Can I click and collect my order from your warehouse?

Absolutely. We offer a convenient Click & Collect service from our main distribution center. Select the 'Pick Up' option during checkout to bypass shipping fees.